1Digital products are final
All Products are digital and delivered right after payment. Once a license key has been delivered, the sale is final. There is no refund for a change of mind, for buying the wrong Product or duration, or for not using the Product.
2When we will fix an order
| Situation | What we do |
|---|---|
| Payment confirmed but your key was not delivered | We check the order and deliver your key |
| Key is invalid or will not activate when delivered | We replace the key with a working one |
| Key was delivered to the wrong email because of a typo at checkout | We verify the order and re-send the key to the right address |
Staff look at every case individually, based on the order, the key and the license records. Decisions are final.
3Not covered
- Bans, suspensions or restrictions on your game accounts, hardware or any third-party platform. Using the Products is at your own risk (see section 8 of our Terms of Service).
- Maintenance, updates, downtime or a Product being temporarily detected or offline.
- Compatibility with your hardware, operating system, antivirus or other software.
- Keys that were shared, resold, leaked, or used in breach of the Terms.
- Lost keys, when the delivery email was received. Check your inbox and spam folder first.
- Sales, discount codes or price changes that happened after your purchase.
- Payments sent outside the checkout, to a wrong address, on a wrong network or in a wrong amount.
4Crypto payments
Solana payments are final on the blockchain and we cannot reverse them. Only the amount shown at checkout, sent to the address shown at checkout, can be matched to an order.
5Chargebacks and disputes
Opening a dispute or chargeback before contacting support is treated as fraud: all licenses are revoked and you are blacklisted from our services. Contact us first. Almost every problem is solved in a ticket.
6How to get help with an order
- Open a ticket in our Discord server as soon as you notice the problem.
- Include your order number, your key and what happened. Screenshots and error messages help.
- Staff review the order and reply in the ticket.
Questions about this policy?Open a ticket in our Discord server and our team will help.
Open Discord